7-Day Money-Back Guarantee
Last Updated: April 29, 2026
At IPTV Canada Pro, we stand behind the quality of our IPTV service. If you are not satisfied, we offer a transparent refund policy under the following terms.
1. Eligibility for Refund
You may request a full refund within 7 days of your purchase if:
- The service does not work on your device after our support team’s troubleshooting attempts.
- Streaming quality issues persist due to our servers (not your internet connection).
- You have not used more than 8 hours of the service.
2. Non-Refundable Cases
Refunds will not be issued in the following cases:
- Purchase made more than 7 days ago.
- Account credentials were shared or resold.
- Excessive usage (more than 8 hours of streaming).
- Refusal to follow basic troubleshooting steps.
- Issues caused by your ISP, slow internet, or incompatible device.
- Buyer’s remorse without a valid technical reason.
3. How to Request a Refund
- Contact our support team at rakikismail2@gmail.com.
- Include your order number, email used at purchase, and reason for the refund.
- Allow our team 24 hours to attempt to resolve the issue.
- If unresolved, your refund will be processed within 5 to 7 business days.
4. Refund Method
Refunds are issued back to the original payment method. PayPal refunds are typically instant; credit card refunds may take 3 to 10 business days depending on your bank.
5. Chargebacks
Filing a chargeback without contacting us first will result in immediate account termination and may be reported to fraud prevention services. Always reach out to support first; we are here to help.
6. Promotional Plans
Discounted, lifetime, and promotional plans may be excluded from this refund policy. Such terms will be clearly stated at checkout.
7. Contact Us
For refund requests or questions, email rakikismail2@gmail.com. We respond within 24 hours, 7 days a week.